Responsible Gambling at Luxury Casino New Zealand

At Luxury Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Luxury Casino operates under strict responsible gambling principles aligned with New Zealand's gambling regulations and international best practices. We actively promote responsible gaming by offering a range of tools, resources, and support options to all registered players.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or personal problems
• Lie to friends or family about your gambling habits
• Chase losses by placing larger bets
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Feel irritable or restless when trying to stop gambling

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Luxury Casino provides a comprehensive set of tools to help you manage your gambling activity. All tools are available directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching and will be automatically logged out when it expires.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Luxury Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To activate self-exclusion, contact our support team at [email protected].

Underage Gambling Prevention

Luxury Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, the account will be immediately suspended pending investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• Gamban — blocks gambling websites across all devices

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Blocking Gambling Websites

If you wish to block access to all online gambling sites across your devices, we recommend using Gamban or BetBlocker. These tools are free or low-cost and can be installed on multiple devices to prevent access to gambling platforms.

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not a source of income
• Take regular breaks during gaming sessions
• Never gamble when you are upset, stressed, or under the influence of alcohol
• Do not chase your losses
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to assist you with any concerns, tool activations, or self-exclusion requests. You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Support Email: [email protected]

All responsible gambling requests are treated with the highest level of confidentiality and are processed promptly by our trained support staff.

Regulatory Information

Luxury Casino operates in compliance with applicable gambling regulations and is committed to upholding the standards set by its licensing authority. Our responsible gambling practices are reviewed and updated regularly to reflect current legislation and industry best practices. This page was last updated in June 2026.

Gambling can be addictive. Please play responsibly. If you need help, call the Gambling Helpline on 0800 654 655 — available 24 hours a day, 7 days a week.